Patient Grievance Procedure

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Patient Grievance Procedure

In order to be responsive to your needs and concerns as a patient, we have established a Patient Grievance Procedure. If you have any problems, complaints, concerns or suggestions, please follow the below steps:

1.   Submit a verbal or written grievance to any hospital caregiver or department manager and they will try to resolve your problem.

2.     If your grievance cannot be solved at this level, you may report it verbally to the Customer Service Hotline at 405-567-4922 ext. 270 or leave a message with the switchboard operator or you may send a written grievance to:

Quality Management Director

Prague Community Hospital

PO Drawer S

Prague, OK 74864

All Prague Community Hospital Inpatients will receive a Patient Satisfaction Survey shortly after discharge. You may choose to submit you grievance on this form. However, if you wish to receive feedback, you must include your name, address, and telephone number, so we can discuss the situation with you and provide you with information on what action was taken, if any, to resolve the situation.

1.  You will receive a response within 5 business days and, upon completion of our investigation, a written response within 30 days.

2.     If you do not wish to use this internal grievance process you may instead direct you grievance to the:

Director of Hospitals and Related Institutions

Oklahoma State Department of Health

1000 N.E. 10th Street

Oklahoma City, OK 73117-1299

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